Haier Central Air Conditioning Executes New Service Standard
At the beginning of June 2005,the start ceremony for the new pattern about the Haier central air conditioning,“five sections of entire journey standards service”,grandly convenes in Beijing Jingrui hotel. China Consumer Association Assistant Deputy Secretary-General Wu Gaohan,the profession refrigeration expert as well as the nearly 300 Haier central air conditioning core customers attended this grand meeting. In this conference,the Haier central air conditioning seriously announced to the field that: the Haier central airconditioning will realize the comprehensive promotion in "the purchase,the design,the installment,overseeing,repairment and maintenance" and so on the central air conditioning five taches. This promotion respectively will achieve 5 goals: "The expense transparence","the plan personalization","the management militarization","the overseeing specialization" and "the repairment and maintenance standardization". It will provide the trinity service pattern for the customers in the course of "pre-sale,sale,past-sale". Haier service new pattern is completely aims at the actuality that the installation process of central air conditioning in the present profession is not normative.
China Consumer Association Assistant Deputy Secretary-General Wu Gaohan gives a strong approval to Haier's new service pattern. He says: The Haier central air conditioning not only wins much for the enterprise "the repeat customer" in the service exploration,but also makes their contribution to the comprehensive enhancement of entire profession service level.
2005年6月上旬，海尔中央空调“五段全程标准服务”新模式启动仪式在北京京瑞大酒店隆重召开。中国消费者协会副秘书长武高汉、行业制冷专家以及近300名海尔中央空调核心客户参加了此次盛会。此次会议上，海尔中央空调向业界郑重宣布：海尔中央空调将在“采购、设计、安装、监理、维保”等中央空调五大环节实现全面升级，分别达到5个目标：“消费透明化” 、“方案个性化”、 “管理军事化”、“监理专业化”、“维保标准化”，为用户提供“售前、售中、售后”三位一体的服务模式。
海尔的服务新模式完全是针对目前行业中存在的中央空调安装过程不规范而推出的。
中国消费者协会副秘书长武高汉对海尔的服务新模式给予高度评价，他认为：海尔中央空调在服务上的探索不仅为企业赢来了更多的“回头客”，也对整个行业服务水准的全面提高作出应有贡献。
